I'm a California girl that has made Kalamazoo her permanent home. I worked many years in the healthcare industry. But, I decided to change careers after having an extremely pleasant first time home buying experience. My main objective is to, pay it forward, and help my clients have an amazing real estate experience.

Over 20 years of customer service granted me the opportunity to harness the following skills: ability to listen to the customer, identify client's priorities and needs, understand expectations around communication and timeliness, follow up, evaluate situations and reach problem resolution. Most importantly, I know that customers deserve to be treated with respect, dignity, and loyalty.

I pocess an Associates Degree in Business Administration, that was acquired while working full time. I am a hard working, trustworthy, respectable individual that will use my skills to make sure customers achieve their desired end results.

Let Susan be your agent today!